Refund policy
Updated
On this page
14-day refund
If TradeStora isn't for you, email us within 14 days of your first payment and we'll refund it in full. No forms, no questions. Refunds go back to your card in 5 to 10 working days.
Applies to your first payment on each plan. If you switch from monthly to annual later, the 14 days start again on the annual charge. If a renewal catches you out, write to us within 14 days of it and we'll refund it (in full for the first 7 days, then for the days you did not use; the UK subscription rules due from January 2027 give a 14-day cooling-off after an automatic renewal with a proportionate refund).
How to ask
Email support@tradestora.com from the address you signed up with, with the subject Refund. Or use the contact form in Help and pick the topic "Billing".
Who processes it
Refunds are made through Stripe, our payment provider, back to the card you paid with. We can't refund to a different card or account.
What happens to your data
A refund ends the plan. Your account stays: you can still sign in, see everything and export it from Settings › Data. You just can't capture new screenshots or use Pro features until you choose a plan again. To delete everything, use Settings › Data › Delete my account.
Your legal rights
This policy adds to your legal rights as a consumer; it doesn't take any away.