Why didn't my broker sync?
Updated 9 October 2026
On this page
Check the status
Open Accounts. Each connection shows when it last synced and what is wrong, in words.
Your broker asked you to sign in again
Broker sign-ins expire. Choose Reconnect and sign in again. Your trades and settings stay as they are.
The last sync failed
Choose Re-sync now. If it fails again, wait a few minutes and try once more, then contact us.
A trade is missing
- Sync brings in closed trades only. An open position appears once it is closed.
- Choose Re-sync now to fetch the newest trades.
- Check the trade belongs to the broker account linked to this TradeStora account.
Still stuck
Use Contact us with the topic Import or broker and tell us your broker and the trade's date.
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